Logo
Sign In
Slide 1

Spin Fast – Stay Clear!

Slide 1

Wins Follow Self-Control.

Casino Gran Madrid Privacy Policy Information And User Data Security Measures For Safe Play

To confidently manage your account as a Canadian participant, read and follow these transaction security protocols before you deposit to $, access your balance in $, or request a withdrawal in $.

What Is Collected And Why:

Registration captures only necessary contact and identity credentials required by Canada laws. Details like name, address, and identification serve to verify eligibility, prevent misuse, and confirm age compliance for all customers.

Control Over Your Information:

Players reserve full access and rectification rights over all stored records through dedicated account settings. Use safe online tools to change your phone number, email address, or request restrictions. This way, your preferences will always be in charge of your profile.

Schedule For Storage And Retention:

All relevant documents are kept on encrypted systems in the European Economic Area. Financial transactions, such as deposits to $ and withdrawal requests, are kept on file only for the minimum amount of time required by local laws. After that, they are automatically deleted.

Access And Transfers By Third Parties:

Contractors who are given limited access to the system, like payment processors or verification agents, go through a thorough vetting process and sign legally binding confidentiality agreements. Without clear permission, no marketing materials are ever sent out. To stop unauthorised use, there are security measures like multi-level authentication, end-to-end encryption, and constant activity monitoring. Automated systems let support staff know right away about any strange changes to accounts, which gives all Canadian customers peace of mind.

If you want to know more about your rights when it comes to account management, withdrawing consent, or asking about local requirements, you can contact support or the supervisory authority in Canada. For complete clarity on payments, closure, or archival, review all applicable terms alongside these practices.

Scope Of Personal Information Collected

Submit only information requested during registration, transactions, and service interactions. Details compiled typically include your full name, date of birth, identification documents, residential address, contact methods such as email and telephone, and payment method identifiers. Information regarding session activity, device characteristics, and location for security or regulatory verification is collected through cookies and technical logs.

Financial And Transaction Records

All monetary interactions, such as deposits and withdrawals in $, along with account balance and activity records, are tracked for legal and compliance purposes. Never share sensitive details like card verification codes outside secure forms. Regularly review your account history to spot unauthorized activity promptly.

Optional Communication Preferences

Adjust notification settings to control how promotional offers or service updates reach you. Choose your preferred communication channels–SMS, email, or calls–by updating your account profile. Unsubscribe options are available at any time.

How Casino Gran Madrid Stores And Safeguards User Information

Choose complex passwords for your account and enable two-factor authentication to strengthen account security. All sensitive details–such as identifiers, transaction history, and communication records–are encrypted using industry-standard protocols (TLS 1.3/AES-256). These measures apply to interactions on both desktop and mobile platforms.

Access to customer details is restricted exclusively to authorized personnel. Each employee with clearance undergoes regular training related to cybersecurity risks and compliance rules. Regular audits are performed by external specialists to verify adherence to regional standards and minimize potential vulnerabilities.

Stored information resides on servers located in secure data centers within the Canada. These facilities feature 24/7 surveillance, biometric entry controls, and redundant power supply systems. Automated backup cycles reduce the possibility of data loss in the event of hardware or software malfunction.

Account holders can ask to see or delete their records by calling customer service. Requests are tracked, logged, and handled within the time frame set by law. When information is deleted or moved, it follows written rules that make sure it is done safely and can be traced for compliance reasons.

How To Get User Consent For Data Collection And Processing

Authorize personal information usage directly during account registration by clearly selecting the appropriate checkbox. No details are gathered for marketing, communication, or analytics without this explicit opt-in. Gain transparency at each stage: a dedicated section within the sign-up form specifies which types of information are requested, for what purpose, and how long the details will be stored. Each request for permission is separate, so you can approve things like product updates or promotional messages on their own. You can change your mind about your agreement at any time in your profile settings. Revoking permission takes effect immediately, halting any future processing or promotion-based communications. Notification of withdrawal is sent to your email address as confirmation. Processing of information for legal compliance (such as anti-money laundering or KYC) is clearly indicated and only executed with proper notification. The platform never bundles separate purposes under a single consent request, preventing any misunderstanding about how individual details are utilized. Contact support or designated data management authorities for further clarification on how to manage, modify, or revoke declared permissions regarding information collection within your personal environment.

Third-party Access And Sharing Policy

Limit sharing of your information to authorized entities strictly necessary for service provision, such as secure payment providers processing $ transactions or regulatory bodies required by Canada law. Before engaging with any external partner, this platform completes rigorous due diligence, ensuring confidentiality measures and compliance with industry regulations align with domestic standards. Access to details by external contractors is confined to the minimal scope needed to deliver technical support or process verified payment requests in $. No marketing or advertising agency receives personal identifiers without explicit consent; opting out of commercial communications is always available through account preferences. All contracts with partner organisations have clauses that make it illegal to misuse or share data. Any international transfer of personal identifiers uses encryption and follows the right cross-border rules, which gives Canadian residents even more peace of mind. If a valid court order from Canada says that information must be made public, the affected account holders are notified as the law allows. Use your secure account dashboard to ask for more information about partner organisations.

Users Have Rights And Tools To Manage Their Own Data

Check your portal dashboard right away to see what options you have for viewing, updating, or deleting personal records. Use the features provided to:

  1. Go to the "Account Details" or "Profile" section to check the information you have collected.
  2. You can change your contact information or preferences, such as your notification settings or consent options.
  3. You can download your stored records in a structured, machine-readable format at any time for full access.
  4. You can ask the support centre to fix or delete wrong entries directly. The actions will be taken within the normal legal timeframes for Canada.
  5. Stop allowing promotional emails or targeted messages through your account settings. This will take effect right away for any new messages.
  6. Change the consents in settings or add dedicated opt-out links to each promotional message to limit certain activities, like marketing outreach.

Help With Account Security

Protect your balance in $ by activating multi-factor authentication and adjusting security controls from your personal admin panel. For extra protection or questions, please contact dedicated support for a human review and quick answers that are specific to your Canadian needs.

How To File A Data-related Request Or Complaint As A User

  1. If you have a question or problem with your personal records, please send a detailed message to the email address listed in the Help section of your account profile.
  2. Please include your full name, registered email address, ID number, and a clear explanation of your request or concern.
  3. Tell us if you want to access, change, delete, object to processing, or limit the use of certain account information.
  4. For rapid handling, always attach official identification matching your registration details.
  5. If you want to report unauthorised access or misuse, include transaction references, timestamps, and the parts of the platform that were affected.
  6. Whenever you can, include screenshots or documents that back up your claim.
  7. We will respond to all submissions within 72 hours. We send follow-up status updates to the address you gave us when you signed up.
  8. If your problem isn't fixed within thirty (30) days, you can take it to the appropriate supervisory authority in Canada with the reference code you got from our support team.
  9. Requests for payment actions, like looking at records or fixing mistakes related to $ transactions, are given priority and handled according to the rules in each region.
  10. Keep all letters and reference numbers until the case is closed.

Bonus

for first deposit

1000CAD + 250 FS

Switch Language

Canada German Spanish French Dutch Italian Portuguese Polish